Updated: 4/7/19
With a deep Shopify integration, Gorgias allows you to not only pull customer data into your helpdesk, so that agents can more easily access it, but they allow you to edit shipping information, adjust tags, and refund orders, and create very helpful rules and macros.
Who is this for? Shopify stores with one or more support agents who are growing sales and care about having stellar customer service.
Who is this not for? If you have low order volume and/or low support inquiries, you shouldn’t bother getting a helpdesk just yet, focus on getting more customers. If you don’t have at least 1 dedicated support agent.
The Secret Sauce: Being able to view customer order information, refund orders, adjust loyalty points, and edit shipping information right from within the helpdesk. Then being able to tag and automate rules based on this information. Gorgias streamlines ticket responses so that your agents respond quicker and more effectively. BONUS: Revenue reporting stats: if an agent has a pre-sale conversation, then the customer converts, you can track it back to the agent and track the ROI of real-time sales support.
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